Shipping Policy

Order Processing

Thank you for shopping with Aloha Gems USA! We carefully inspect and package every order to ensure your gemstones, beads, shells, and jewelry-making supplies arrive safely.

Most orders are processed within 1–2 business days, excluding weekends and holidays. During trade shows, holidays, or periods of high order volume, processing may take slightly longer.

Domestic Shipping (United States)

We ship from California using USPS, UPS, FedEx, or other reliable shipping carriers.

Shipping costs and available delivery options are calculated at checkout. Estimated delivery times depend on the shipping method selected and the destination.

International Shipping

We welcome international customers! Available international shipping services and rates are displayed at checkout.

International customers are responsible for any applicable customs duties, import taxes, VAT, and clearance fees imposed by their destination country.

Customs processing may occasionally cause delays beyond our control.

Tracking Information

Once your order ships, you will receive a shipping confirmation with tracking information when tracking is available.

Please allow up to 24–48 hours for tracking updates to appear.

Shipping Delays

We make every effort to ship orders promptly. However, carrier delays, severe weather, customs inspections, and other circumstances beyond our control may affect delivery times.

Incorrect Shipping Addresses

Please double-check your shipping information before completing your purchase. If you discover an error, contact us immediately. We will do our best to assist before the order ships.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us promptly with your order number and relevant photographs, if applicable.

We will help investigate the issue and work toward an appropriate resolution in accordance with applicable consumer protection laws.

Contact Us

If you have questions about shipping or delivery, please contact Aloha Gems USA through our online store.

We appreciate your business and look forward to serving you!